User Support

NW3C User Support provides direct assistance to users of our online products.

We understand that technology doesn’t always work as expected. Our goal is to get you the help you need in a timely manner.

NW3C business hours are from 8:00 AM through 5:00 PM Eastern Standard Time. Requests made outside of these hours (evenings, weekends, or on federal holidays) will be handled on the next business day.

Online Training:

If you are experiencing an issue related to launching the course in your browser, please watch our tutorial here before submitting a request.

Certification Testing:

If you are experiencing an issue related to the CCCE or CECFE exam, please contact us and a member of our support team will get in touch with you.

onlinelearning@nw3c.org